To make sure your e-mail is properly delivered, please do not add other email addresses as the recipients (nor in cc) of your e-mail sent to our Support. Thank you.

1. How can I change my batch date?

Please write to us on support@vemmaeurope.com in order to change your batch date preferably at least 3 days before the current batch date is about to be processed. We will confirm the changes to you via email.

2. How can I change my Autoship?

Please take the following easy steps to change your Autoship:

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to the My Account-section, choose the Autodelivery-option and next go to your Autoship order and click the Change-button.
3. You will now see a detailed description of your Autoship order.
4. Under ITEM DESCRIPTION there is a Change-button, please click that.
5. You can now choose the volume of your monthly order and press Submit.

3. How can I change my delivery address?

Please take the following easy steps to change your delivery address:

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to the My Account-section, choose the Autodelivery-option and next go to your Autoship order and click the Change-button.
3. You will now see a detailed description of your Autoship order.
4. Under SHIP TO there is a Change-button, please click that.
5. Please enter the correct address and press Submit.

4. How can I change my Payout Details?

Please take the following easy steps to change your Payout Details:

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to the My Account-section and choose the Payout Details-option.
3. You will now be taken to a secure website and please enter your correct Bank Account details, including the name of the bank account holder, your Vemma ID number, IBAN and Swift code/BIC if applicable.
4. Click the Save Details-button and your details will be saved.

5. How can I change my Payment Details?

Please take the following easy steps:

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to the My Account-section, choose the Autodelivery-option and next go to your Autoship order and click the Change-button.
3. You will now see a detailed description of your Autoship order.
4. Down at the bottom of that page there is an option for EDIT PAYMENT INFORMATION, please click that.
5. You will now be taken to a secure website and please type in your correct Credit Card or Direct Debit Card details and press the Save Details-button.
6. You will now be taken back to the previous page and please remember to press the Submit-button once again.
7. A new page will appear and it will state whether your changes have been updated successfully or not.

6. How can I change the status from a Preferred Customer to a Brand Partner?

The only way for you to change the status of a Preferred Customer to a Brand Partner is by sending an email to support@vemmaeurope.com with the name of the person and their VID number and we will confirm the changes to you via email.

7. How can I cancel my Autoship?

The only way to cancel your Autoship is to email support@vemmaeurope.com and supply us with your full name and Vemma ID number and we will send a confirmation of cancellation to you via email. Please send your cancellation request to us at least 2 business days prior to your batch date. Kindly note that an Autoship cannot be cancelled for a certain time period, i.e. for one month only.

8. Who can ask for the cancellation of a particular account or Autoship?

Autoship cancellations can be requested by the Brand Partner/Preferred Customer who is the holder of the account or their personal Enroller. Membership cancellations can only be requested by the owner of the account.

9. How can I place a Personal Order as a Preferred Customer?

Please take the following steps to place a personal order as a Preferred Customer:

1. Go to www.vemmaeurope.com .
2. Click the Product Reorder-option and type in your Vemma ID number.
3. It will now take you through the re-ordering process.

10. How can I place a Personal Order as a Brand Partner?

Please take the following easy steps to place a personal order for a Brand Partner:

1. Go to www.vemma.com/backoffice and enter your username and password.
2. Go to My Account and click the Place Order-option.
3. It will now take you through the easy process.

Please note: Placing a personal order will not affect your potential Autoship.

11. How can I change the name of the vemma.eu - website?

The only way to change one's vemma.eu-site name is by contacting Vemma Europe customer support on support@vemmaeurope.com

12. How can I enroll new people?

Please take the following easy steps to enroll a new person:

1. Go to your personal vemma.eu-website.
2. Click JOIN VEMMA NOW.
3. It will then ask you for the country in which the person who you intend to enroll lives in.
4. Please choose if the person wants to become a Brand Partner or a Preferred Customer.
5. It will now take you through the easy process of signing up new people.

Alternatively, you can sign up a new Brand Partner/Preferred Customer via your own back-office, so please go to the Genealogy-section in your back-office and click the Diagrammatic-option and then choose an empty position where you wish this new Brand Partner/Preferred Customer to be placed and follow then the easy instructions.

13. How can I create the username and password?

Please take the following easy steps to create the username and password:

1. Go to www.vemma.com/backoffice.
2. Please click the “Create Account”-option on your right hand side.
3. Type in your Vemma ID number that you received when you joined Vemma.
4. Next in the Username box type a Username of your choice. Please note the username has to be at least 6 characters long.
5. Next in the New Password box type a password of your choice.
6. Re-type the password that you have just created.
7. Next in the Secret Question box type a question of your choice i.e. what is my mother’s name?
8. Next in the Answer box type the answer to your secret question i.e. Maria.
9. Press Submit and you will now have access to your back-office.

14. How can I change my username and password?

Please take the following easy steps in order to change your username and password:

1. Go to www.vemma.com/backoffice and login with your existing username and password.
2. Go to My Account-section and then on the right, please click the Password Change-option.
3. Type in the required boxes and press Submit.

15. How can I get my username and password if I have forgotten them?

Please take the following easy steps to retrieve your forgotten username and password:

1. Go to www.vemma.com/backoffice.
2. Click Recover Username or Password
3. Enter your Vemma ID number or Username and press Submit.
4. We will now send you an email to the email address we have on file and you will receive your username and password via email.

16. Where can I find the information how long I will be active?

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Click Cycle Tracker.
3. In the middle of the page you may notice ‘activation weeks remaining’ and that will show you how many activation weeks you have left, i.e if it says 3 it means you still have 3 weeks of activation left.

17. Where can I find the information what bonuses I am eligible for?

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Click Cycle Tracker

The bonus names displayed in red indicate that you are not qualified to earn them. The bonus names displayed in green indicate that you are qualified.

18. Where can I find the information how many people I have personally enrolled?

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to Cycle Tracker.

At the bottom of this page there is a note stating how many personally enrolled active Brand Partners there are on your left and right side.

19. How is it possible to check who is the Enroller of the person who is my downline?

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to Genealogy and choose the Summary Genealogy-option.

There you will find the table with the desirable information.

20. Where can I find the information about the amount of commissions I am entitled to in particular weeks?

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to Bonus History and all of your bonuses for the past year will be displayed.

If you press a certain amount corresponding with a chosen week, a new page will show you what bonuses comprise this amount.

21. Where can I find detailed information about my Enroller?

1. Go to www.vemma.com/backoffice and login with your username and password.
2. Go to the My account-section and then you will see the chart containing the Enroller's name and surname, VID, phone and e-mail address at the bottom of the page.

22. What are the payment methods in Europe?

We accept credit cards, direct debits and wire transfers.
Please contact Vemma Europe customer support on support@vemmaeurope.com for further country specific information as not all above mentioned payment methods are available in all the countries.

23. How much does Vemma cost?

For information about pricing, kindly go to www.vemmaeurope.com and click the Pricing-option and then choose which country you are enquiring about.
The prices shown are the total amounts (including shipping).

24. Please, specify proceedings concerning payment by wire transfer.

To complete your order please send a bank wire transfer payment to the bank account that is specified in the automatic email we have sent you when you have created the order.
When making a Wire Transfer payment, please remember to include your full name and VID number.

25. I have earned some bonuses. Why haven’t I received them?

Please login to your back-office and go to the My Account-section and click the Payout Details-option and make sure you have filled in all of your Payout Details correctly.
If you have any questions regarding your bonuses, kindly contact Vemma Europe customer support on support@vemmaeurope.com

26. How can I change the Enroller/Sponsor?

All Enroller/placement change requests need to be submitted to the Vemma Europe customer support at support@vemmaeurope.com not later than 5 days from the date when the new Brand Partner/Preferred Customer joined Vemma. When sending the Enroller/placement change, please specify who the Enroller and Sponsor shall be and include VID numbers for all the parties involved.

27. How can I join Vemma?

Kindly contact the person who told you about Vemma so that they can assist you with the sign-up process. If you need any further assistance, kindly contact us on support@vemmaeurope.com

28. How can I change the status from a Brand Partner to a Preferred Customer? Is it possible?

The only way for you to change the status of a Brand Partner to a Preferred Customer is by sending an email to support@vemmaeurope.com with the name of the person and their VID number and we will confirm the changes to you via email.

29. Can I have a second account in Vemma?

It is against Vemma Policies and Procerdures to create more than one account per person unless the second account is registered under a business name (company).
If a duplicate account is created, we always have to cancel the account that has been created as the latter.

30. What is the difference between a Brand Partner and a Preferred Customer?

Brand Partners are able to earn bonuses and they have access to their own vemma.eu-website and back-office.
Preferred Customers are not able to earn bonuses, nor do they have access to their own site and back-office.

31. Where can I buy Vemma marketing tools?

You may visit VemmaShop on shop.vemmaeurope.com for marketing tools.

32. How can I make a complain regarding my shipment?

To make a complaint regarding your shipment please fill in the claim form and send it via e-mail on support@vemmaeurope.com. As soon as we receive your application we will notify you about the progress of the case.

1. Why was the product name was changed to Vemma Premium?

Vemma Premium is a new and improved blockbuster formula, designed specifically to meet the daily nutritional needs of modern Europeans. The product is a balanced formulation of 7 potent botanicals, vitamins, and essential minerals, such as magnesium, zinc, calcium, as well as over 70 trace and ultra-trace minerals derived from inland sea salt (OmniMin™). The new, botanical-rich formula includes mangosteen – for energy and muscle function, and containing one of the most powerful antioxidants found in nature, as well as tart cherry, quercetin, aloe vera, green tea, broccoli sprout sulphoraphane and resveratrol. We believe this new product is an improvement in terms of the added whole food antioxidants and the refreshing new taste, hence deserving its "Premium" name.

2. Why have the amounts of certain vitamins and minerals been changed in Vemma Premium?

The NEW European formula incorporates insights from some of the latest research in the field of nutritional science − the result of close collaboration between Dr Yibing Wang’s team at Vemma USA and internationally acclaimed European scientist Robert Verkerk PhD. The scientists have also had to ensure that the formula is compliant with stringent EU laws. Together, they developed Vemma Premium to offer Europeans a 100% EU-compliant, high-bioavailability liquid nutrition program formulated to provide foundational nutrition for the vast majority of Europeans.

3. Does the Vemma Premium contain new ingredients?

Yes! The changes to the formula occur in three main areas:

1. Added mineral sources: Our European Premium formula now has added mineral sources to make sure that the minerals that many Europeans are deficient in are provided in sufficient quantity. These minerals and the amounts are listed on the new label.
2. Substitution of trace and ultra-trace mineral blend: The humic shale- derived Essential Minerals blend has been replaced with a food-grade inland sea salt blend (OmniMin™) that is a magnesium-rich natural salt, containing over 70 trace and ultra-trace elements. The ingredient is a fantastic natural source of electrolytes, harvested from the pollution-free north arm of the Great Salt Lake in Utah, USA.
3. New botanicals. Instead of the 3 botanicals in the previous blend, we now provide a blockbuster formula of 7 stunning botanicals, including the powerful, antioxidant and energyboosting mangosteen. Each of these has been carefully selected according to its unique, yet complementary properties.

4. Why are only some of the minerals listed on the Vemma Premium label?

European laws require that only added mineral sources be declared on labels. If a natural food ingredient naturally contains minerals in trace or ultra-trace amounts, labeling laws require that these minerals and their amounts should not be declared.

5. I’ve noticed that Vemma Premium contains higher amounts of certain minerals, for example, calcium, magnesium, iodine, zinc and few others. Why is that?

These amounts are considerably greater to ensure that Europeans will obtain the optimal amount when combined with the minerals ingested with their daily food. Europeans tend to be deficient in different minerals compared with, say, Americans largely because of differences in the naturally occurring minerals in their agricultural soils and water.

6. If you shake a bottle of Vemma Premium, pour it into a clear glass and leave it, the ingredients seem to settle out at the bottom of the glass to form a sediment. Why does this happen?

Many of the ingredients are water soluble, but a few minerals and botanicals are only partially soluble. This means that even if you shake your Vemma Premium bottle before pouring or drinking, some sediment may appear if it rests for a while. The solution? Always shake well before consuming so you get all the goodness in the right balance — the label will remind you!

7. Can you please explain the presence of "E numbers” on the Vemma Premium label?

A common misconception is that E numbering applies only to artificial and synthetic ingredients, but E numbers are assigned to any food additives. Additionally, many companies don’t declare E numbers if they are using natural or nature-identical ingredients. At Vemma, if an E-number has been allocated, we list it to make sure there is no confusion over ingredients and ensure compliance in all EU Member States.

Vemma Premium contains the following:
E160c (paprika oleoresin) is also known as paprika extract. It's a natural oil- soluble extract from bell peppers. It is commonly used as a natural food-colorant in cheese, orange juice, sauces and sweets. It's used in Vemma Premium for its natural coloring properties.

E415 (xanthan gum) is a natural, gluten-free carbohydrate used in dairy products and salad dressings as a thickening agent and stabilizer. Xanthan gum prevents ice crystals from forming in ice creams. It's used in Vemma Premium as a stabilizer.

E452(i) (Sodium polyphosphate) – this is a mineral stabilizer consisting simply of sodium and phosphorus. It helps to prevent minerals from dissociating in storage which can lead to off-flavors.

E202 (potassium sorbate) is the potassium salt in sorbic acid. It is a food preservative used in many items such as cheese, wine, and yogurt, and baked goods to fight off molds and yeasts. There are no known adverse health effects from potassium sorbate in the quantities used in Vemma Premium. The benzoates, on the other hand (i.e., sodium or potassium benzoate), have been shown to be potentially harmful, and are therefore not used in Vemma Premium.

All of the E-substances used in Vemma Premium are safe and are found in the older Vemma formula, but were not disclosed on the label due to different U.S. labeling requirements.

8. To summarize, what is the difference between the new and old formula?

As we described earlier, the major differences are in the ingredients, the dosages, and in our EU regulatory compliance status especially EU labeling law. Most people thought that the restrictive new EU legislation would mean more limited and less effective health products. With Vemma, we’ve gone the other way. We’ve upgraded our product.

9. What are the ingredients?

Please refer to the answers above and the ingredients listed on the product:

NUTRITION FACTS
Serving size: 59 ml (4 tablespoons) daily
Servings Per Container: 16	Amount Per Serving	Amount Per 100 ml
Energy	29 kcal/134 kJ	57kcal/242 kJ
Protein	0 g	0 g
Carbohydrate	8 g	13.6 g
- sugars (as fructose)	8 g	13.6 g
Fat	0 g	0 g
Fibre	0.59 g	1 g
Sodium	0.013 g	0.022 g
VITAMINS	Amount Per Serving	% RDA
Vitamin A (as retinyl palmitate and beta-carotene)	408 µg RE	51
Vitamin D (as cholecalciferol)	5 µg	100
Vitamin E (as d-alpha-tocopheryl acetate and natural mixed tocopherols)	13 mg α-TE	130
Vitamin K (as phytomenadione)	80µg	†
Vitamin B1 (as thiamin hydrochloride)	1.5 mg	107
Vitamin B2 (as riboflavin)	1.7 mg	106
Niacin (as nicotinamide)	17 mg NE	94
Pantothenic acid (as calcium d-pantothenate)	10 mg	167
Vitamin B6 (as pyridoxine hydrochloride)	5 mg	250
Folate (as folic acid)	400 µg	200
Vitamin B12 (as cyanocobalamin)	9 µg	900
Biotin (as d-biotin)	180 µg	120
Vitamin C (as l-ascorbic acid)	225 mg	375
MINERALS	Amount Per Serving	% RDA
Calcium (as calcium lactate and calcium d-pantothenate)	50 mg	6
Magnesium (as magnesium citrate and OmniMin™)	120 mg	40
Iodine (as potassium iodide)	100 µg	150
Zinc (as zinc sulphate)	2.25 mg	15
Molybdenum (as sodium molybdate)	80 µg	†
Selenium (as sodium selenite)	30 µg	†
Chromium (as chromium chloride)	60 µg	†
PHYTONUTRIENTS	Amount Per Serving	% RDA
Proprietary blend:
Mangosteen (Garcinia mangostana) Juice Powder	500 mg	†
Whole Tart Cherry (Prunus cerasus) Powder	500 mg	†
Quercetin	125 mg	†
Aloe Vera (Aloe barbadensis) Gel	40 mg	†
Green Tea (Camellia sinensis) Extract (decaffeinated) (0.35% EGCG)	30 mg	†
Broccoli Sprout (Brassica oleracea var. italica) Extract (0.5% sulphoraphanes)	20 mg	†
Grape (Vitis vinifera) Skin Extract (50% resveratrol)	8 mg	†

* Recommended Daily Allowance (RDA) † RDA not established.

10. Vemma Premium - Botanicals from food ingredients

A number of well-publicized scientific studies have shown that vitamins and minerals alone provide limited antioxidant benefits, especially the synthetic kind found in pharmacies and supermarkets. On the other hand, botanicals derived from fresh fruits and vegetables have demonstrated powerful and lasting antioxidant protection. That’s why we combined some of the most effective, health-promoting botanicals available in the new Vemma Premium – carefully balanced and formulated for maximum synergy. From the mangosteen fruit and the anthocyanin-rich whole, sour Montmorency cherry extract, to the resveratrol-containing grape skin extract and the young broccoli sprout extract, rich in the sulforaphane that makes brassica vegetables so good for us — the all-new Vemma Premium deserves not only a closer look — but regular, daily consumption!

11. Vemma Premium – Vitamins and minerals

The nutritional needs of modern Europeans are complex and changing. In spite of government efforts to promote healthy eating and minimum daily requirements, most Europeans just aren’t getting sufficient life-enhancing vitamins and minerals − such as magnesium for energy and muscle function, and zinc and selenium for a healthy immune system. If you want to radiate energy and vitality, look and feel good while living life to the maximum, new Vemma Premium is the liquid nutrition formula to help you do it! It provides a POWERFUL and SYNERGISTIC blend of the key vitamins, minerals, trace elements, electrolytes and botanicals that Europeans need to help support optimal health and vitality. Vemma Premium incorporates some of the latest nutraceutical science available − a formula you and your family can depend on!

12. Vemma Premium – foundational nutrition par excellence!

In many parts of Europe, close to half of the entire population recognize the benefits of taking a vitamin and mineral supplement daily. But it’s the synergistic blend of Vemma Premium’s superior vitamin and mineral sources, coupled with 7 blockbuster botanicals and trace and ultra-trace minerals that makes Vemma so remarkable. What’s more, the ready-to-use liquid formulation enhances the body’s ability to quickly utilize the nutrients. With Vemma Premium, even the vitamins come in special food form types to increase effectivness. The vitamin E, for example, is comprised of full-spectrum natural mixed tocopherols, a form that has been shown to be more beneficial than the purified or synthetic alpha-tocopherol form commonly used in supplements. Vemma Premium has been formulated to provide optimal supplementation for the vast majority Europeans most of the time. This means that it can be your foundational supplement product. Of course, you’ll get best results when you combine it, as much as you’re able, with a wholesome, balanced and varied diet. The product is also ideally suited to those with very busy and hectic lifestyles, as well as athletes. And for those who work out often and hard, the inclusion of electrolytes is yet another benefit!